At Cali1850.com, we are committed to providing our customers with high-quality products and excellent service. We understand that sometimes, a return may be necessary. This Return Policy outlines the guidelines and procedures for returning items purchased from our website.
1. How to Initiate a Return:
To initiate a return, please click HERE.
2. Eligibility for Returns:
We accept returns for most items within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, unworn, and with all original tags and packaging intact. Some items, such as Sale items, are not eligible for return.
3. Return Shipping:
We are pleased to offer free return shipping for all eligible returns. A prepaid shipping label will be available as you complete the return process. Simply print the label, affix it to the package, and drop it off at your nearest USPS location.
4. Return Process:
Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
If the return is approved, we will process a refund to your original payment method or provide store credit, as per your preference.
Please allow up to 3-5 business days for the refund to be processed. The timing of the refund posting to your account may vary based on your financial institution.
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item following the steps outlined in this policy. You can then place a new order for the desired item on our website.
6. Damaged, Defective, or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact our customer service within 14 days of receiving the item. We will provide instructions on how to return the item at no additional cost to you, and we will work to promptly resolve the issue.
7. Final Sale Items:
Items marked as "Final Sale" are not eligible for return or exchange.
8. Modifications to the Return Policy:
Cali1850.com reserves the right to modify or update this Return Policy at any time. Any changes will be effective upon posting to our website. We encourage you to review this policy periodically.
If you have any questions or concerns about our Return Policy, please don't hesitate to contact our customer service at firstname.lastname@example.org.
Thank you for shopping with Cali1850. We appreciate your business!